Refund Policy
At Mad Labs Collective, we are committed to providing high-quality products and a reliable customer experience. Please review our refund policy carefully before making a purchase.
No Refunds on Delivered or Used Products
Due to the nature of our products, we do not offer refunds or returns on items that have been delivered or used. All sales are considered final once the order has been completed and shipped.
Abandoned Packages
Mad Labs Collective does not issue refunds for packages that are abandoned, unclaimed, or not collected from the shipping carrier or agency. It is the customer’s responsibility to ensure timely pickup or acceptance of delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for lost or undelivered packages due to incorrect or incomplete addresses provided by the customer.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within a reasonable timeframe with proof (such as photos). We will review the issue and determine an appropriate resolution.
Order Issues
Any issues related to orders must be reported promptly. Failure to notify us within a reasonable time may limit our ability to assist.
Contact Us
For any questions regarding this policy or your order, please contact us:
Email: contact@madlabscollective.com
Phone: 661-213-8331
By placing an order with Mad Labs Collective, you agree to this Refund Policy.